План-конспект по английскому языку на тему: Скандальные клиенты в аэропорту

планпрактического учебного занятия

поанглийскому языку

Тема: «Скандальные клиенты в аэропорту»

 

 

Основные понятия и термины по теме: scandalous clients(скандальные клиенты), lost luggage (потерянный багаж),to submit a claim(подать претензию), bribery (взяточничество), to fire(уволить), to calm down (успокоиться), promotion (продвижение по службе),damaged bag (поврежденная сумка), insurance (страховка), staff (персонал), fill out a form(написать заявление), to panic (паниковать), to plead guilty(признавать себя виновным).

 

Задания для самостоятельного выполнения на занятии(аудиторная самостоятельная работа):

1. Read  and translate the text below:

 

 

Have you ever lost yourluggage? After all we probably pay to check our luggage in the luggagecompartment at the beginning of the flight, but not everyone has the goodfortune to receive it on the arrival. Waiting for tape storage can be veryfrustrating, especially when your new bag appears in deplorable condition, oreven worse – does not arrive at all.

Delayed Luggage

If your luggage is delayed, try not topanic. Most airlines usually have methods to track the luggage and afterall about 99% of it is returned to the owners. If your suitcases aretransferred to the next flight, you will probably get them in a few hours. If,however they were sent to the wrong airport, the procedure may take severaldays. In this case, you must submit a claim and type a phone number and contactaddress at which your luggage to be sent.

Damaged Luggage    

After you have reached your bags at thecarousel, you must immediately check for damage or mistreatment. Adetermination of damage has to happen before leaving the airport, keeping inmind that the employees of the airline will want to personally check your bag.Do not feed false hopes – most airlines are not responsible for minor wear and tearof the luggage (порванный багаж).

Even in the best case there is acompensation limit and it is about 1000 euro. The practice shows that suchamount of money, however, is rarely paid. Travel insurance is not always thebest solution, when it comes to damaged or lost luggage.

 

2.Find English equivalents in the text:

1)     ваша новая сумкавыглядит в плачевном состоянии;

2)     способы отслеживаниябагажа;

3)     постарайтесь не паниковать;

4)     подать претензию;

5)     поврежденный багаж;

6)     большинство авиакомпанийне несет ответственности за незначительный износ багажа;

7)     проверить наличиеповреждений или плохого обращения;

 

3. Look through the letter and say what happened at the airport:

MyPersonal Experience

Hello,friends! I would like to share my personal experience on problems with lostluggage at the airport. In 2008 I traveled from Sofia to Belfast, NorthernIreland on a flight of “Bulgaria air”. Back then I didn’t have much of experiencewith travelling, in fact, that was my first trip with an airplane by myself.

Early in themorning I was at the airport and waited impatiently to come my turn at thecheck-in desk. When it finally happened I put the luggage on the bar to measureit and to put stickers on it. After that the woman at the desk gave me my boardcard and wished me to have a nice flight. So far, so good.

My problemsbegan when I arrived at the Belfast Airport and I went to wait for my precioussuitcase at the luggage carousel, but… it never appeared. I wasn’t the onlyone, whose luggage was missing.

It turned outthat people from “Bulgaria air” to load half of suitcases for the flight. Afterthat the staff asked me to calm down and made ​​me fill out a form and describe my luggage indetail. I wrote my name, my phone number, the address to which I’m going to as wellas detailed description of how my suitcase looks color, is it locked, or not,its form, the material and abunch of other things (куча других вещей).

 

4. Translate from English into Russian:

a)      toshare my personal experience on problems with lost luggage;

b)     to waitimpatiently to come my turn at the check-in desk;

c)     to putthe luggage on the bar to measure it;

d)     thestaff asked me to calm down and made ​​me fill out aform;

e)     to describe luggage in detail: how my suitcase lookscolor, is it locked, or not, its form, the material;

 

5. Read the article «7 Workers Being Canned In Wake of Testing Scandal atPhiladelphia International Airport»:

June 15, 2012 12:44 PM

The Transportation Security Administrationannounced Friday that they intend to fire seven of their employees followingthe discovery of a bribery scandal at the Philadelphia International Airport.

After an eight month investigation, authoritiessay a TSA training instructor who was responsible for administering annualproficiency exams was found to have accepted payment from TSA security officersto ensure passing grades.

A total of ten employees were removedfrom security duties (освобождать от обязанностей по обеспечению безопасности) when the investigation (расследование) began inNovember of last year. Since then, three employees have resigned (уходить в отставку) and the seven others werenotified(уведомить) by the TSA that they will lose their jobs.

The training instructor pleaded guilty(признавать себя виновным) in February to a charge of bribery(до обвинения во взяточничестве).

The TSA released a statement  (опубликовать заявление) on Friday:

“TSA holds all of its employees to thehighest professional and ethical standards and has zero tolerance formisconduct in the workplace (неправомерное поведение на рабочем месте). The agency takes prompt and appropriate action (принимать оперативные и надлежащие меры) with any employee who does not follow TSAs procedures and engages inmisconduct. The decision to propose the removal of the seven TSA employeesaffirms our strong commitment to the safety of the traveling public(решение предложить уволить семь служащихTSA подтверждает нашу твердую приверженность безопасности путешествующейпублики) and to hold all our employees to the highest standards of conduct and accountability(ответственность).”

 

6. True or false:

ÿ      The Transportation Security Administrationintends to fire seven employees following the discovery of a robbery scandal;

ÿ      a TSA training instructor whowas responsible for administering annual proficiency exams was found to haveaccepted payment from TSA security officers to ensure passing grades;

ÿ      A total of eight employees wereremoved from security duties;

ÿ      The training instructor didnt pleadguilty  in February to a charge of bribery.

ÿ      The decision to propose the promotionof the seven TSA employees affirms our strong commitment to the safety of thetraveling public;

 

Задания для внеаудиторной самостоятельной работы (домашнеезадание):

выучить ЛЕ по теме

Формы и методы контроля внеаудиторной самостоятельной работы:

словарный диктант